Terms of Use

Shastho.AI provides a service that allows the Patients access to hospitals/clinics/medical practitioners, purchase “Shastho Cards” to avail discount fat partner hospitals/clinics, make appointments for themselves and others, schedule medical tests themselves and others, see own medical reports, avail own medical history etc. (“Service”) via Shastho.AI website and mobile application ("Shatho.AI platform"). The aforementioned Service is operating under the brand name of Shastho.AI which is provided to you by Shastho Limited, a registered company incorporated under the laws of Bangladesh (hereinafter referred to as Shastho.AI”)

These Terms of Use govern your use of our service. As mentioned in these Terms of Use, "Shatho.AI Service", "our Service" or "the Service" means all the services available on the Shastho.Ai platform.

The following terms (‘Terms’) govern your access and use of (https://app.shastho.ai) and/or the mobile application for all the Android and iOS Devices with access to the Shastho.AI services.


By accessing and using our Services, you hereby agree and accept the Terms in full. If you disagree or do not accept any of the Terms, you must not use our Services.

General Term of Use:

  1. Cookies
    In accordance with the terms of our Privacy Policy.
  2. Copyright Notice
    1. Subject to the express provisions of these Terms, we, Shastho.AI, own and control all the copyright and all other intellectual property rights, titles and interests in and relating to the Services and the materials and contents on our Website. All the copyright and other intellectual property rights, titles and interests in and relating to our Services and the material and contents on our Website are reserved.
    2. Except the limited permissions, provided by these Terms, no right, title, license or interest is granted to you in relation to the Services and contents and materials that are part of the Services.
  3. License to Use Website and Service
    1. You may use Shastho.AI for booking appointments for yourself and five (05) other patients (“Co-patients”) from your profile. You will receive an OTP for requesting appointment and once your appointment is confirmed, you will be notified. You will be able to check your and Co-patients progress and maintain generated prescriptions and diagnostic test reports.
    2. You may view your and Co-patients, Hospital/clinic/healthcare centers and doctors/healthcare professionals profile from our Website in a web browser. Except as expressly permitted by provisions in these Terms,
    3. You have the responsibility to provide complete and accurate information including your and Co-patients full name, address, home telephone number, mobile number, and date of birth.
    4. Your and Co-patients privacy and confidentiality in care discussion, examinations, treatments, and medical records shall be maintained at all times. You shall be notified if Hospital/clinic/healthcare centers and doctors/healthcare professionals or anyone is trying to access information or materials from your profile Co-patients profile from our Website.
    5. You can cancel your appointment/diagnostic tests etc. at any time by informing the respective Hospital/clinic/healthcare. To cancel, go to the Shastho.AI and follow the instructions for cancellation.
    6. We reserve the right to restrict access to areas of our Website or Service at any time and for any reason or no reason, or indeed our whole Website, at our sole discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our Website or Service.
  4. Restrictions of usage
    1. You may not use our Website and App in any way or take any action that causes damage or may cause damage or impairs the performance, availability or accessibility, of the Website and App.
    2. You may not use our Website and App in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
    3. You must ensure that all the information you supply to us through our Website and App, or in relation to our Website and App, is true, accurate, current, complete, clear and non-misleading.
  5. Shastho.AI Service
    1. You must be 18 years of age, or the age of majority in your province, territory or country, to become a member of the Shastho.AI Service. Minors may only use the Service under the supervision of an adult.
    2. Shastho.AI may makes changes to the service, including the Services available. In addition, we continually test various aspects of our service, including our Website, user interfaces, promotional features and availability of Shastho.AI Content.
    3. You agree to use the Shastho.AI Service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the Service therein.
    4. We may terminate or restrict your use of our Service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the Service.
    5. The quality of the display of the Shastho.AI may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available and/or speed of your Internet connection.
  6. Account Creation and Access
    1. You can create an account in Shastho.AI for yourself and/ or Co-patients by signing up with their email account or using their mobile number. Shastho.AI will create an account for you based on the login information you provide. Once the account is created, you will be able to access all the Services available.
    2. To maintain control over the account and to prevent anyone from accessing the account (which would include medical information), you should maintain control over the devices that are used to access the Service and not reveal the password nor details of the payment associated with the account to anyone.
    3. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you or Co-patients or Shastho.AI or our Hospital/clinic/healthcare centers partners from identity theft or other fraudulent activity.
  7. Payment Methods
    1. You use Shastho.AI to pay for your and Co-patients doctors’ appointments, diagnostic tests etc. via direct payment to selected your Hospital/clinic/healthcare centers through "PortWallet" a Payment Gateway service. For more information please explore the link: https://www.portwallet.com/en_US/terms-and-conditions.html.
    2. You can directly purchase your “Shastho Card” from Shastho.AI. The price of the Shastho Card depends on the grade of the same, as detailed in Pricing Page. Shastho.AI has the sole discretion to determine and Shastho.AI reserves the right to change or modify it periodically.
  8. Warranties
    The Shastho.AI Service is provided "as is" and without warranty or condition. In particular, our service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us.
  9. Indemnification
    By agreeing to these Terms, you agree that you shall defend, indemnify and hold Shastho.AI, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including lawyers’ fees and costs) arising out of or in connection with: (a) your violation or breach of any terms of these Terms or any applicable law or regulation, including any local laws or ordinances, whether or not referenced herein and (b) your use (or misuse) of the Services.
  10. Internet Delays
    The Services, Website and/or the software may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by you being faulty, not connected, out of range, switched off or not functioning. We are not responsible for any delays, delivery failures, damages or losses resulting from such problems.
  11. Miscellaneous
    1. Governing Law
      These Terms of Use shall be governed by and construed in accordance with the laws of the People’s Republic of Bangladesh.
    2. Unsolicited Materials
      Shastho.AI does not accept unsolicited materials or ideas for Shastho.AI Content and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Shastho.AI.
    3. Customer Support
      To find more information about our Service and its features or if you need assistance with your account, please visit the Shastho.AI website
    4. Survival
      If any provision or provisions of these Terms of Use are held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.
    5. Changes to Terms of Use and Assignment
      1. Shatho.AI may, from time to time, change these Terms of Use. Although we may attempt to notify you when major changes are made to these Terms of Use, you should periodically review the most up-to-date version insert website) may, in our sole discretion, modify or revise these Terms of Service and policies at any time, and you agree to be bound by such modifications or revisions or update. Nothing in these Terms of Service shall be deemed to confer any third-party rights or benefits.
      2. We will notify you at least 30 days before these new Terms of Use apply to you.
    6. Electronic Communications
      We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or payment method, confirmation messages, notices. OTPs) in electronic form only, for example SMS to your phone number or emails to your email address provided during registration and updated in your profile.
    7. Legal Action
      Without prejudice to any other right pertaining to Shastho.AI under these Terms and/or law/equity, Shastho.AI reserves the right to take legal actions against you for any breach of these Terms.
    8. Our details
      1. We are registered in Bangladesh and our office is at Uttara, Sector 13, Road 14, Plot 53, Dhaka-1230
      2. You can contact us by writing to the business address given above or email us at info@shastho.ai.
      3. Trade License Number: TRAD/DNCC/094533/2022
      4. E-TIN: 797798355165