Introducing Shastho Elite
Our comprehensive membership program offering premium health screenings, concierge services, and exclusive discounts for you and your family.
Program Overview
Shastho Elite at a Glance
Comprehensive healthcare benefits for you and your family
Annual Fee | ৳ 28,000 (VAT inclusive) |
Members Covered | 1 Primary + up to 5 relatives (parents, spouse, or children) |
Concierge Availability | 07:00 – 23:00 daily on hotline & in‑app chat • After 23:00 WhatsApp fallback (+880 1322 891 482) |
Headline Benefits |
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Family Coverage
Simple Family Management
Easily manage your family members' coverage through the Shastho AI app
- Adding new members
Self‑service inside the Shastho AI app (Profile → Family)
- Replacing a member
Discouraged but possible via Concierge request (e.g. relocation or bereavement)
- No identity documents
No identity documents (NID, birth certificate, passport) are collected—only basic info (name, age, gender, phone, address)
Premium Support
Concierge Coordination Service
Dedicated support specialists to handle all your healthcare logistics
Who they are:
Non‑clinical but specially trained coordinators who orchestrate all logistics
What they handle:
Doctor Appointments
Specialist/GP appointment search & booking
Home Lab Tests
Home‑lab scheduling & courier follow‑up
Hospital Admission
Hospital admission paperwork & priority bed reservation
Ambulance Services
Ambulance dispatch & real‑time location sharing
Medicine Sourcing
Rare‑medicine sourcing & pharmacy pickup/delivery
Cost rules:
Logistics (doctor fees, ambulance fare, medicine price) are paid at cost by member.
No extra "coordination fee" except the direct cost itself.
Ambulance fare paid through Shastho (invoice issued).
Substantial Savings
Diagnostics & Home Lab Tests
Significant discounts on diagnostics at partner centers and home lab tests
| Service Channel | Discount for Elite | Notes |
|---|---|---|
Partner Centres (OPD/IPD imaging & investigations) | Up to 50% off | Discount applied after Elite QR scan. |
Home Lab Tests via app / concierge | Up to 30% off | Sample collection fee: ৳ 200 inside Dhaka; waived if test basket ≥ ৳ 3,000. |
Govt price‑controlled items | 0% | e.g., Dengue NS1, Dengue IgG/IgM |
Quality Assurance: Samples are transported to molecular grade labs for higher sensitivity & specificity.
Partner Centres
Present your Elite QR code at the hospital counter for instant discount verification and application.
Home Lab Tests
Schedule via app or concierge for convenient at-home sample collection with professional technicians.
Medicine Discounts
Pharmacy Savings
Save on medication costs through our multiple pharmacy channels
| Channel | Instant Discount | Cashback | How to Redeem |
|---|---|---|---|
Shastho AI app / Concierge order | 10% | 2% | Apply on next in‑app medicine or diagnostic purchase. |
Partner retail pharmacies (present Elite card) | Up to 8% | – | Discount reflected on counter bill. |
In-App Ordering
Simply upload a prescription in the Shastho AI app for easy ordering with automatic discounts applied.
In-Store Discounts
Present your Elite card at partner pharmacies for instant recognition and discount application.
Rare Medicine Sourcing
Our concierge team can help locate and secure rare or hard-to-find medications when needed.
Convenient Delivery
Medications ordered through the app or concierge can be delivered right to your doorstep.
Member Recognition
Identification & Verification
Multiple secure verification methods for easy access to your benefits
Physical Elite Card
Premium physical cards for primary member and dependents, featuring embedded QR codes for instant verification at partner facilities.
Delivered within 3-5 days of membership activation.
Verification Process
Present Card
Present your physical card or digital card from the Shastho AI app at partner facilities.
Scan QR Code
Staff will scan your QR code using the Shastho verification system.
Instant Verification
System instantly confirms your identity and eligible benefits.
Important Notes
Identity verification: Partner facilities may request government-issued ID for initial verification.
Card replacement: Lost or damaged cards can be replaced through the concierge for a nominal fee of ৳ 500.
Card sharing: Membership cards are non-transferable and must only be used by the registered member.
Secure Records
Digital Health Vault
Secure storage for all your health records, test results, and prescriptions
Key Features
Secure Storage
Military-grade encryption keeps your medical data safe and private.
Automatic Updates
Tests done at partner facilities are automatically uploaded within 24 hours.
Historical Tracking
Track health metrics over time with visual trend analysis.
Easy Sharing
Share medical records securely with healthcare providers with temporary access codes.
Supported Document Types
Mobile App Access
Access your health vault anytime, anywhere through the secure Shastho AI mobile app. Download records for offline access when traveling or visiting specialists.
Privacy guarantee: Your health data is encrypted and stored securely. Shastho AI never shares your medical information with third parties without your explicit consent.
Getting Started
Onboarding Steps
Simple, guided process to activate your Elite membership benefits
- 1
Sign Up
Sign up for the Elite membership through the Shastho AI app or website and complete the payment process.
1-2 minutesMultiple payment methods - 2
Welcome Call
Receive a welcome call from your dedicated coordinator within 24 hours to verify information and schedule your first health screening.
10-15 minutesPersonal coordinator - 3
Receive Welcome Kit
Your welcome kit with physical Elite cards for all registered family members will be delivered to your address.
7-10 business daysFree delivery - 4
App Activation
Download the Shastho AI app (if not already installed), log in, and access your digital health vault.
2-3 minutesSecure login - 5
First Health Screening
Schedule and complete your first comprehensive health screening at a partner CAP-grade laboratory.
1-2 hours11 tests included
Note: Your digital Elite card in the app is activated immediately after payment, allowing you to access benefits while physical cards are in transit.
Renewal Process
Membership auto-renews annually unless canceled 30 days before the renewal date. Renewal notice sent 45 days in advance.
Assistance
For any questions or assistance during onboarding, contact your dedicated Elite coordinator or our 24/7 help line.
Coverage Boundaries
Exclusions & Limits
Important information about what's not covered in your Elite membership
General Exclusions
Emergency services: Elite membership does not replace emergency medical services or insurance. In emergencies, please call 999 or go to nearest emergency room.
Hospital admissions: Elite membership does not cover hospital admission costs, room charges, or surgical procedures.
Specialized treatments: Cancer treatments, dialysis, organ transplants, and other advanced specialty care are not covered.
Service Limits
| Service | Limit | Notes |
|---|---|---|
| Health Screenings | 2 per year | Cannot be transferred between members or carried forward |
| Concierge Service | 5 requests/month | Additional requests subject to ৳ 400 service charge |
| Family Members | Max 6 members | Including primary member |
Geographical Limits
Health screenings: Available in Dhaka city only. Partner facilities located in Gulshan, Banani, Dhanmondi, and Uttara.
Home lab tests: Available within Dhaka city limits. Areas outside Dhaka may incur additional transportation fees.
Partner pharmacies: Located in major city areas. Delivery available throughout Dhaka metropolitan area.
Elite membership is not a substitute for health insurance. It provides discounted access to diagnostic services and coordination but does not cover treatment costs.
Need Clarification?
If you have questions about coverage limits or exclusions, please speak with your Elite coordinator or contact our member services team for detailed information.
Become a Shastho Elite Member Today
Join the exclusive Shastho Elite program and access premium healthcare benefits for you and your family.
✓ Premium coverage • ✓ Instant activation • ✓ Family protection